← back to control center › Customers › Robert Henley

👤 Customer Profile · click any name = full story

Every customer mention in the system links HERE. One source of truth: address, phone, all vehicles, license plates, photos, service history, notes, comms log. Edit anything inline.

"See how it says Robert · it should open a profile · address · phone number · photo · or car · or something." — Papa

📋 Start new RO 💬 Send text 📸 Snap receipt 🧠 Open in Bay Brain ⭐ Adjust stars 🛡 Warranty claim

🚗 Vehicles · with plate photos (chain of custody)

2 tracked · + snap plate of a new vehicle

'20 Toyota Tacoma GA · ABC 7281

VIN: 3TMCZ5AN0LM320881 · 184k mi · 4-cyl auto

📸 Plate photo
04/12/2024 · 8:42 AM

📸 Vehicle (front 3/4)
04/12/2024 · 8:43 AM

Engine: 2.7L 2TR-FE · Trans: A750E 5-spd
Service due: ball joints + diff fluid (8mo overdue) · Recall: none open
Last in: 04/12/2024 · clutch + flush · $890

'17 Toyota Highlander GA · CHF 9024

VIN: 5TDDGRFH9HS019912 · 92k mi · driven by wife Cheryl

📸 Plate photo
06/01/2024 · 11:15 AM

+ Snap vehicle photo

Engine: 3.5L V6 · Trans: U660E
Service due: oil + filter (regular) · Recall: none open
Last in: 06/01/2024 · brake fluid flush · $180

📝 Notes · what we know about Robert

+ add note

⚠ DO NOT CALL after 7 PM

Robert works night shift, sleeps days. Text only after 4 PM.

— Deb · Apr 2024

💗 The Tacoma misdiag situation

Front bearing wrong, we ate the cost. He posted a 5★ Google review BECAUSE of how we handled it. Keep the honesty levels high.

— Mike · Jun 2026

Wife (Cheryl) handles the second car ('17 Highlander). Different number: 706-555-0288.

— Deb · Mar 2024

🔧 Service history · 4 visits · $1,820 lifetime

all Robert + Cheryl tickets

04/12/24

Tacoma · clutch + transmission flush

RO-2451 · open ticket · Mike + Jordan

$890

06/01/24

Highlander · brake fluid flush

RO-2482 · Or · open ticket

$180

11/03/23

Tacoma · front bearing (misdiag, comp'd to customer)

RO-2118 · open ticket · Mike

08/15/22

Tacoma · timing belt + water pump

RO-1841 · Mike · first visit

$750

💬 Communications log

all texts · calls · emails · reviews

⭐

5-star Google review · "Mike caught his own mistake and made it right. I'll never go anywhere else."

Jun 6 · 14d ago

💬

Text from Deb · "Tacoma rear bearing reminder" · we flagged him for $420 recoverable

May 28

📞

Inbound call · 3 min · status check on his Tacoma

May 12

💬

Auto-text from system · "Tacoma due for inspection" · he replied "next month"

Apr 20

🔗 Connected · Robert's network

household + referrals

Cheryl Henley · wife

'17 Highlander · same household · ⭐⭐⭐

$240

Mark Henley · brother (referral)

'15 F-150 · Robert referred him · ⭐⭐

$1,180

📌 What's REAL on this page:
✓ Every name + VIN + RO + phone + email IS a real link — click any to drill in
✓ Full profile: avatar, address, phone, email, trust level, lifetime value, earned stars, last visit
✓ 2 vehicles with plate photos placeholder (snap photo on phone → attaches to vehicle = chain of custody proof)
✓ 3 categorized notes (alert · love · info) — the "DO NOT CALL after 7 PM" style Deb knows
✓ 4-row service history with click-through to each RO
✓ Comms log: reviews · texts · calls · emails (chronological)
✓ Connected customers · household + referrals (Cheryl wife, Mark brother) — click to their profiles
✓ 8 quick-action buttons that link to real pages (new RO, send text, snap receipt, Bay Brain, earned stars, warranty, edit)
⏳ Real plate-photo capture from phone (snap → OCR → attach to vehicle) · 2 days · same backend as Receipt Snap
⏳ Real avatar upload · 1 day
⏳ Inline edit-anything-on-page · 2 days