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🛡️ Deb's Warranty Desk

Time-consuming but real money — when it's processed right. (Deb adds her own list when she's awake — this is built from Papa's read of her needs.)

Open claims
4
2 awaiting parts auth · 2 awaiting payment
Office time YTD
38.5 hrs
~$2,890 billable @ $75/hr
Avg time per claim
2.4 hrs
phone calls, paperwork, parts auth
Reimbursement rate
74%
customer covers the gap on the rest

💰 Profitability by warranty company

AAA
88%
Endurance
79%
CARCHEX
72%
CarShield
48%
Ford ESP
81%

Translation: CarShield jobs eat more office time than they pay. Either push back on the customer (pre-charge office time) or politely decline. Deb decides.

📥 Open claims

#WC-2026-014 · Robert Henley · '20 Tacoma · rear bearing Awaiting parts auth

Carrier: AAA · Submitted: Jun 3 · Office time logged: 0.5 hr · Expected payout: $310 / $420 (customer covers $110 gap)

#WC-2026-013 · Marcus Gillette · '16 BMW 335i · valve body Awaiting payment

Carrier: Endurance · Approved Jun 1 · Payout: $1,120 · Customer covers diag ($150) + fluid ($95) gap · Office time logged: 1.8 hr

#WC-2026-012 · Anonymous · '15 Equinox · transmission ⚠ CarShield — review

Carrier: CarShield · Office time already 3.2 hr · Expected payout only $640 of $2,100 job · Deb suggests: pre-bill customer for the $1,460 gap before authorizing.

#WC-2026-011 · Joel Pruitt · '19 F-250 · transfer case Approved — building

Carrier: Ford ESP · Approved Jun 2 · Payout: $1,840 · Customer covers $0 (full coverage) · Office time logged: 1.1 hr

📞 Templated outreach

📨 Initial claim submission letter
📞 Carrier follow-up script (day 7)
📨 Customer-pays-the-gap explanation letter
📨 Office-time invoice to customer (warranty didn't cover)
📞 "We can't accept this carrier" polite decline

🚧 Deb's wishlist (Papa's read — Deb confirms when awake)