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🚨 Hwy 515 roadside · the companion to Bay 8
🚨 Mobile Triage Unit — highway breakdown service
Bay 8 is the open intake when they can MAKE IT to the shop. The Mobile Triage Unit goes to them when they can't. Two MDC-branded vans with tools, scan gear, tires, fluid, and a master tech ready to roll along the corridor. Tow company says "send the MDC unit" instead of "tow it 90 miles." Customer back rolling in 60 min. MDC wins the call.
2 active service vehicles
🚐 Mobile Unit Roster
🚐 2024 Ford Transit 350HD · Service Van
Tech: Or · cert master tech · 8 yr highway exp
Equipment
Full diag · tools · tire · fluidCurrent call
23 min en routeToday's runs
3 (2 done · 1 active)Avg response
18 min
🚨 Active call: 2019 Ram 3500 dually (hotshot) · driver Bobby Slaton · Hwy 515 N · mile marker 38 · blown trailer tire + check engine light. ETA Or = 7 min. Tow partner: Blue Ridge Towing already on scene.
🚐 2023 Ford F-550 · Heavy Rescue
Tech: Irwin · diesel + heavy specialty · clutch + air work
Equipment
HD lift · DPF rig · air tools · jumperStatus
Standby at MDCToday's runs
2 (both completed)Avg response
22 min
✓ Ready to roll: Heavy diesel triage capability. 12-ton lift + air system rebuild kit + portable hot-tank pump. Can handle on-scene rebuild of most Eaton Top-2 + DPF emergency clears.
📡 Live
● MTU-01 responding
★ MTU-02 standby
🚛 Active breakdown
Live + queued + completed
📡 Today's dispatch log
Time
Caller
Issue · location
Revenue
Status
3:12 PM
Bobby Slaton404-555-2244
2019 Ram 3500 hotshot · blown trailer tire + CEL📍 Hwy 515 N · MM 38 northbound shoulder
$640
● MTU-01 EN
2:45 PM
Marcus Vance (fleet · Tier 2)706-555-2200
Ram 2500 Cummins · sudden limp mode📍 Hwy 515 S · MM 41 · turnaround near gas station
$0 (Tier 2)
✓ DONE
12:18 PM
Sandra Whitfield828-555-7788
2017 Subaru CVT · stalled · won't restart📍 Hwy 515 N · MM 44 · cabin area
$340
✓ DONE
10:42 AM
James Wofford (fleet · Tier 1)706-555-0733
Transit van #2 · won't start · no crank📍 Customer driveway · Blue Ridge
$0 (Tier 1)
✓ DONE
9:24 AM
Roger Pitts706-555-3398
Box truck · DPF derate · stuck at 5 mph📍 Hwy 515 S · MM 30 · weigh station
$840
✓ DONE
Today's roadside revenue · 5 calls completed/active
$1,860 + 2 fleet calls (Tier value $400)
What's loaded in the vans
🧰 On-board equipment loadout
🔧 Diagnostic gear
- Snap-on Modis Ultra scan tool
- Forscan + VCM Scanner (Ford specialty)
- Fluke 88V multimeter
- Pico oscilloscope (live wave capture)
- Borescope camera w/ flexible probe
🛞 Tire & basic repair
- 4 commercial-grade tires (loaded)
- Air compressor + lug gun
- Bottle jack + 2-ton hyd jack
- Wheel chocks + safety triangles
- Spare valve stems + plug kit
🛢 Fluids & consumables
- 5 gal ATF (Mercon-V universal)
- 3 gal DEF fluid
- 2 gal coolant (universal)
- Spare cooler line + fittings
- Sealants + thread locker + tape
⚡ Electrical & battery
- Heavy-duty jumper pack (lithium)
- Battery terminal cleaner + dressing
- Wire crimp kit · solder iron · heat shrink
- Spool of 10/12/14/16 gauge wire
- Fuse assortment + relay box
🚛 Heavy-duty (MTU-02 only)
- 12-ton portable lift
- Eaton Top-2 repair kit (in-the-field)
- Portable DPF flush + regen rig
- Air system pressure tester
- Heavy chains + 5-ton come-along
📋 Admin & safety
- iPad w/ ezautofix.com portal
- Pickup Sign-Off PDF generator
- Square reader for instant payment
- Hi-vis vests · cones · safety lights
- First aid kit + fire extinguisher
Honest flat-rate pricing
💰 Mobile Triage pricing tiers
🥉 Basic Roll-Out
Quick Triage
$199 flat
- ✓ 60-min response (Mon-Fri 7a-7p)
- ✓ On-scene diagnostic
- ✓ Voltage/ground check
- ✓ Tire pressure + lug check
- ✓ Honest "fix here or tow" recommendation
Best for: "Won't start" · low fluid · tire issue · simple electrical
🥈 Full On-Site Repair
Roadside Fix
$199 + parts/labor at flat rate
- ✓ Includes basic tier
- ✓ Tire swap on-scene
- ✓ Battery / jumper / terminal repair
- ✓ Hose / belt replacement
- ✓ DPF forced regen (diesel)
- ✓ Voltage trace repairs
Best for: 80% of breakdowns — fix on Hwy 515 shoulder, customer rolls in 60 min
🥇 Heavy-Duty Emergency
Big Rig Rescue
$499 + parts/labor
- ✓ Includes Tier 2
- ✓ MTU-02 heavy rig dispatched
- ✓ Eaton Top-2 field repair
- ✓ Air system rebuild on-scene
- ✓ Heavy electrical work
- ✓ Coordination w/ tow + freight
Best for: 18-wheelers · diesel haulers · commercial vehicles stranded with no other option
★ FREE FOR FLEET CONTRACTS
Tier 1 + Tier 2 Subscribers
$0 — included
- ✓ ALL roadside service FREE
- ✓ Priority dispatch (15-min target)
- ✓ Parts at cost
- ✓ Direct text to driver
- ✓ Auto-billing to fleet account
The hook: Roadside coverage is a key reason fleets sign up. See Fleet MRR Engine.
How the dispatch network feeds Mobile Triage
🤝 Partner integrations
🚛 Blue Ridge Towing
When they arrive on a scene, the driver looks at the truck. If it's a fixable issue, they call MDC Mobile FIRST. Customer saves the 90-mile tow bill. BR Towing gets paid for the response anyway + a $50 referral. Win-win.
★ Active partner
🚛 Bradburn's Towing
Same playbook — they call MDC Mobile to triage before hauling. Bradburn's covers Ellijay-side breakdowns. MDC Mobile covers BR-side.
★ Active partner
📞 GA State Patrol / DOT
Mike's Mobile Triage numbers are on file with state patrol for commercial vehicle breakdowns. When DOT clears a stalled rig, they hand the driver MDC's card.
📧 Pitched · awaiting confirmation
🏪 Hwy 515 Auto Auction
Tuesday auction buyers who break down driving home (it happens) get MDC Mobile dispatched. Auction provides Mike's contact at sale closing.
📧 Partnership pitch ready (see Auction Intercept)
📱 OnStar / Hum / Sirius XM Roadside
Long-game: get listed in major roadside service network databases. When a subscriber breaks down within MDC's 60-mile radius, dispatcher routes to Mike.
🎯 Long-game target
🛡 Fleet contract cross-feed
Fleet customer trucks broadcast GPS + diagnostic feeds via OBD-II. When a truck enters "trouble" state, Mobile Triage gets pre-dispatched before the driver even calls.
🚀 Z+10 feature (telemetry integration)
🎯 What Mobile Triage gives MDC:
🚐 Captures the breakdowns that CAN'T make it to the shop — currently lost to dealer tows or distant truck stops
💰 $199-$499 per call · 5-8 calls/day target = ~$1,800/day average · ~$45k/month additional revenue
🚛 Fleet contract retention superpower — "free roadside" is the #1 reason fleets sign Tier 1/2 subscriptions
🤝 Tow partner economy — Blue Ridge + Bradburn's get paid for the dispatch, MDC gets the rescue, customer saves the tow bill
📡 Brand visibility on the corridor — 2 wrapped vans driving Hwy 515 every day = rolling billboards in MDC green
⏱ Bay 8 stays open for the BIG jobs — Mobile Triage handles the field-fixable, Bay 8 handles the bench rebuilds
Papa — Mobile Triage is the Z+10 upgrade to the Highway Fleet strategy. Bay 8 catches the ones who roll in. Mobile catches the ones who can't.
🚐 Captures the breakdowns that CAN'T make it to the shop — currently lost to dealer tows or distant truck stops
💰 $199-$499 per call · 5-8 calls/day target = ~$1,800/day average · ~$45k/month additional revenue
🚛 Fleet contract retention superpower — "free roadside" is the #1 reason fleets sign Tier 1/2 subscriptions
🤝 Tow partner economy — Blue Ridge + Bradburn's get paid for the dispatch, MDC gets the rescue, customer saves the tow bill
📡 Brand visibility on the corridor — 2 wrapped vans driving Hwy 515 every day = rolling billboards in MDC green
⏱ Bay 8 stays open for the BIG jobs — Mobile Triage handles the field-fixable, Bay 8 handles the bench rebuilds
Papa — Mobile Triage is the Z+10 upgrade to the Highway Fleet strategy. Bay 8 catches the ones who roll in. Mobile catches the ones who can't.