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🤔 Decision Pending · "Let me think about it"

Customer dropped off · car diagnosed · quote sent · they need a few days. Most shops have NO process for this and bleed bay-space + revenue. Now the system tracks every pending decision, auto-follows up on a real cadence, watches storage clocks, and gives the customer a portal to decide from their couch.

"What happens when a person says give me a few days to think about it · what do you do then?" — Papa
5
Cars pending decision
$11,460
Revenue at risk
4
Auto-follow-ups today
$385
Storage owed (uncollected)
62%
Decision conversion rate
2.8 d
Avg days to decide

🚗 Cars currently waiting on a decision

Hot · Warm · Cold · Yes/No — auto-grouped by urgency

📱 What customers see (decision portal)

Every quote becomes a private URL we text the customer. They open it from their couch → see what was found, photos, video walkthrough, transparent pricing → tap Approve · Need More Time · Decline. They don't have to play phone tag with Deb.

https://ezautofix.com/decide/abc-1284

Hi Sarah — here's what we found on your F-150

2018 Ford F-150 5.0L · 142k mi · RO #2841 · Mike Cole, diagnostic
Cam phaser kit (both, billet) + chain$1,840
4× VCT solenoids$480
Labor (8 hrs @ $145)$1,160
Total$3,480

📸 6 photos + 90-sec walkthrough video of the actual cam phaser play.
Why this matters: we caught this early. If it goes another 5k mi, the chain jumps a tooth and you're looking at $6,800.

⏰ The auto-follow-up cadence · what the system does for you

Set once · runs forever · no ghosting
Hour 0Quote sent · text + email + portal link."Hi Sarah, here's what we found — review when you're ready: [link]"
+24 hrsSoft check-in · friendly, no pressure."Hey Sarah, just making sure the link came through. Any questions about the quote?"
+48 hrsStorage clock notice (heads up, not a charge yet)."Just so you know — after Friday we start charging $50/day storage. Want to chat?"
Day 3Storage starts + scope offer."Storage now $50/day. If full job is too much, we can do just the safety critical part for $X — want that option?"
Day 5Move to decision lot + payment plan offer."Moving your truck to our lot. We work with Affirm if budget's tight — 6 months no interest. Want the link?"
Day 7Mike calls personally (the human touch · last warm attempt).(in-person call, not auto-text)
Day 14Certified letter · abandoned vehicle process starts (varies by state)."Per Georgia OCGA 40-11-2, vehicles unclaimed 14+ days require..."
Day 30Mechanic's lien filed · vehicle becomes shop property if unclaimed.Worst case · system pre-fills the paperwork for the lawyer.
📌 What's REAL on this page:
✓ 5 seeded "pending decision" cases · each with quote breakdown, days pending, auto-follow-up timeline, storage clock, customer portal URL
✓ Color coding by urgency: HOT (day 3+) · WARM (day 1-2) · COLD (just got quote) · YES (decided)
✓ Action buttons per car: ✓ Approved · 💬 Text again · 📞 Call · 📋 Offer smaller scope · ⊘ Declined · 🚛 Move to lot · 📱 View customer portal
✓ Live stats: pending count · revenue at risk · today's follow-ups · storage owed · conversion rate
✓ Customer-facing portal mockup with Approve / Delay / Decline buttons
✓ 8-stage auto-cadence cataloged: Hour 0 → Day 30
✓ All actions persist to localStorage
⏳ Real Twilio + email send-on-schedule · 3 days w/ backend cron · same Twilio key as Whisperer
⏳ Real customer portal page · 2 days to spin up at decide/[token]
⏳ Affirm / payment-plan integration · 2 days
⏳ Mechanic's lien paperwork pre-fill · 1 week (state-by-state law lookup)