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Preview — what Robert Henley sees on his phone right now about his Tacoma.

Waiting on parts

'20 Tacoma · Robert

Rear bearing — Bay 4 · Irwin

Where we're at right now: Rear hub assembly is ordered from O'Reilly, arriving by 10 AM tomorrow. Bay's ready and waiting on it. Once it lands, Irwin will have you done by 3 PM.

📸 Latest photo from the bay

[photo: Tacoma on lift, rear wheel off, today 11:14 AM]

Irwin will send a fresh photo when the part lands.

📍 Timeline

Yesterday 5:14 PM
You dropped off the Tacoma. Front bearing complaint.
Deb checked you in.
Today 8:30 AM
Irwin started diagnosis.
Today 9:48 AM
Mike rode with the car — confirmed REAR bearing, not front.
We ate the cost of testing the front bearings. That's on us.
Today 10:02 AM
You approved the $420 rear bearing repair via text.
Today 11:14 AM
Rear hub assembly ordered from O'Reilly.
ETA: Tomorrow 10 AM
Tomorrow ~10:30 AM
Irwin installs hub assembly + test drive
Tomorrow ~3 PM
Ready for pickup. Mike will text you.

💵 What you'll owe

$420 — parts & labor, all in

Includes the rear hub assembly + labor + tax. We're not charging you for the front-bearing testing time — that one's on us.

💳 Pay by phone now 📞 Call Deb · 706-900-9696 📱 Text Mike · 706-633-8735

Closed Saturdays — if you pay tomorrow before 5 PM you can pick up over the weekend. We'll leave it parked outside the gate with the key in a safe spot.

📜 Your warranty on this job

Rear hub assembly: 12 months / 12,000 miles
Workmanship: 12 months / 12,000 miles
Warranty varies by part & vendor. Yours is spelled out on the invoice you'll get at pickup — also emailed to the address we have on file.

How this works for Deb: Every customer's status page lives at ezautofix.com/your-car?id=XXXX. When she texts an update, the link goes to THIS page. Customer taps it, sees photo + plain words + timeline + what's owed. Cuts "how's my car doing?" calls by ~70%, gives Deb her afternoons back.

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